At My Energy, we are committed to providing our clients with high-quality solar energy equipment at factory-direct pricing. As a distributor, we source products directly from trusted manufacturers and coordinate with licensed, certified, and verified local subcontractors for installation. To maintain competitive pricing and supply chain efficiency, our sales model follows strict guidelines regarding returns and refunds.
1. All Sales Are Final
Due to the nature of our distribution model, where products are ordered and fulfilled based on specific customer requirements, all sales are final. Once a purchase is made and confirmed, it cannot be cancelled, exchanged, or refunded by us. We do not offer refunds for buyer’s remorse or incorrect orders placed by the client.
2. Warranty & Faulty Equipment Claims
If you receive equipment that is defective or not functioning as intended, we will support you in initiating a claim with the manufacturer under their standard warranty terms. Our role is to facilitate communication and assist you in navigating the return or repair process with the original manufacturer. This can only occur once:
- The client has received and inspected the product.
- The defect or fault has been clearly documented and reported.
- The claim is made within the manufacturer’s warranty period.
Please note: We are not the warranty provider, but we will act on your behalf to ensure warranty obligations are honored.
3. Installed Equipment
Once equipment has been installed or used, it is no longer eligible for return under any circumstances. Installation constitutes acceptance of the product in its received condition. Any performance issues post-installation fall under the manufacturer’s or installer’s warranty program.
4. Return of Unused Equipment (Exception Process)
In rare and approved cases, unused and unopened products may be eligible for return only with prior written approval and a Return Material Authorization (RMA). In such cases:
- A restocking fee of 20% will be deducted from the refund to cover logistics and supplier handling.
- All return shipping costs are the responsibility of the client.
- Products must be returned in their original packaging, unused, and in resalable condition.
- Items damaged in transit during return shipping will not be eligible for refund.
RMA requests must be made within 7 days of delivery, and all returns must be received within 14 days from the date of RMA issuance.
5. Shipping Charges
All original shipping, freight, handling, and logistics fees are non-refundable. In the case of returned or replaced products, clients are responsible for all associated return shipping costs unless otherwise stated by the manufacturer.
6. Manufacturer and Installer Warranty Support
Our clients benefit from the warranties provided by the manufacturers and certified installers we work with. While we do not provide warranties ourselves, we act as your liaison in facilitating repair, replacement, or support under the terms set by those third parties.
Please refer to each product’s documentation for specific warranty duration and coverage. Most manufacturers require product registration and timely claim submission to validate warranties.
7. Dispute Resolution and Jurisdiction
All returns, claims, and disputes will be handled in accordance with the governing laws of the region in which the products are delivered. The location is determined by the jurisdiction of the project for which the products are purchased.
8. Policy Updates
We reserve the right to amend this policy at any time to reflect changes in supplier terms or operational procedures. Clients are encouraged to review our Returns and Refund Policy periodically for updates.